Cancellation policy

We pack by hand, usually the same day. Fragrance is a sealed good — once a bottle leaves our counter we cannot put it back on the shelf and sell it again as new. Holding orders open for cancellation would mean either delaying every dispatch or destroying returned stock, and neither is honest pricing.

In rare cases you may contact our support team and ask. A cancellation is only possible if:

• you contact us before the order has been dispatched, and
• our team reviews the request and agrees to it.

Approval is at our discretion and is not guaranteed. Once an order has been handed to the courier it cannot be cancelled under any circumstances.

Call or message us as quickly as you can — the sooner you reach us, the more likely the parcel is still on our bench.

• Phone or WhatsApp: +91 88866 67286 or +91 62817 98933
• Email: [email protected]
• Quote your order number. It is on the confirmation screen shown after you paid, and under My account on the device you ordered from.

This is different from a cancellation. If you started a checkout and did not finish paying, nothing is charged and no order exists to cancel. The reserved stock is returned to sale automatically after 30 minutes and the attempt is marked as failed. You can simply order again.

If our team approves a cancellation, the refund is credited to the original payment method within 5 to 7 business days of that approval. Refunds cannot be issued to a different account, card or person.

For prepaid orders that were already dispatched and are shipped back to us, a handling charge of ₹75 is deducted from the refund.

See also our returns and refunds policy for damaged or incorrect items, and our terms of service.