Returns, refunds and cancellation

We want you to enjoy the essence of our fragrances, but we understand that sometimes things don’t go as expected. Kindly note the following:

• No returns on delivered, opened or used products. Due to hygiene reasons and the nature of our products, we cannot accept returns or exchanges once a product has been delivered, opened or used.
• Damaged or defective products. If you receive a product that is damaged, defective, or incorrectly shipped, please contact our customer care team within 24 hours.
• Product sensitivities. Our perfumes contain a blend of natural extracts, and while they are crafted to enhance your experience, we are not responsible for any reactions caused by sensitivities to specific ingredients. Please conduct a patch test before use, as recommended with each product.

If you wish to request a refund, please adhere to the following guidelines:

• Damaged or defective products. In the rare case that you receive a damaged or defective product, a refund or exchange can be processed after verification within 5 to 7 business days.
• Unboxing video requirement. To claim a refund or replacement for a damaged, broken, or incorrect product, you must provide an unboxing video with the product in its original packaging.
• Contacting us for refunds. If you wish to claim a refund, please contact us at +91 88866 67286 or email [email protected] with a clear subject line like “Refund for [Order Number]” along with necessary proof (unboxing photos, videos, etc.) within 24 hours of receiving the product.
• Damaged goods on delivery. If your package is tampered with or damaged upon delivery, please refuse the package immediately and contact us directly for a resolution.
• Non-delivery issues. If your order is marked as delivered but you have not received it, you must contact customer support within 48 hours of the delivery status being updated. Claims made after this period will not be eligible for a refund. Our internal team will then check the issue, and you will receive a resolution within 5 to 7 business days.
• Delivery charges. Delivery is not free. A flat delivery charge applies to every order and is shown in your bag before you pay. If you have a question about it, contact us and we will address it with you.
• Refund processing time. Once your refund request is accepted, processing may take up to 5 to 7 business days. Refunds are returned to the card or UPI account the order was paid from.

In the rare case that you receive a damaged, broken, or leaked product, you may be eligible for a refund or exchange:

• Due to hygiene reasons, we do not accept returns or exchanges once a product has been delivered, whether or not it has been opened — unless the item is damaged or defective.
• If you receive a product that is damaged, broken, or contains a manufacturing defect, you are entitled to a return or exchange. However, this must be reported within 24 hours of receiving the product.
• For any claims of missing or incorrect items, please contact our customer care team within 24 hours of delivery and provide relevant proof (unboxing photos or videos) for verification.
• If you receive a damaged product (broken, leaked, or missing items) due to transit, please notify us within 24 to 36 hours of receiving the product.
• A refund or exchange will be processed after a thorough verification of the claim within the timeline of 3 to 4 business days.

We do not provide order cancellation. Once an order is placed and paid for, it cannot be cancelled through the website, and there is no cancellation option in your account.

The exceptions, how to ask, and how refunds are handled on an approved cancellation are set out in full on our cancellation policy page.

• Customer care contact. For any queries related to refunds, returns, or cancellations, please reach out to our customer care team at +91 88866 67286 or email [email protected].
• Product sensitivities. We recommend performing a patch test for all new products to ensure compatibility, as we do not accept returns based on specific sensitivities or allergies.

By purchasing from Ayyub Ali Fragrances, you agree to these policies. We strive to offer our customers the best quality products and customer service, and we are here to assist you with any concerns you may have.