Shipping and delivery

Delivery is a flat ₹99 per order, anywhere in India.

The charge is shown on the checkout page before you pay, and it is the same figure your bag displayed — it is calculated on our server, not in your browser.

• Orders placed before 4pm on a working day are usually packed the same day.
• Orders placed later, or on a Sunday or public holiday, go out on the next working day.
• During festival periods dispatch can take an extra day or two. We would rather pack carefully than quickly.

Once a parcel is with the courier, typical transit times are:

• Hyderabad and Telangana: 1 to 2 working days.
• Rest of India, metro cities: 3 to 5 working days.
• Remote and north-eastern areas: 5 to 8 working days.

These are the courier’s estimates, not guarantees. Weather, strikes and local restrictions can add time, and we have no control over the network once a parcel leaves us.

You can see the status of every order in your account. When we hand a parcel to the courier we mark the order as shipped. If you need to know where a parcel has reached, message us on WhatsApp with your order number and we will find out for you.

Glass bottles are wrapped individually and packed with cushioning. Bakhoor and incense are sealed so the scent does not transfer in transit. Every order is checked and sealed before it leaves the shop — which is why we do not accept returns on sealed goods.

• Please check your delivery address carefully before paying. We print exactly what you enter.
• If a parcel is returned to us because the address was incomplete or nobody was available, we will contact you. Re-dispatch is charged at the normal delivery rate.
• If you notice a mistake in your address, call us immediately — if the parcel has not left the shop we can usually correct it.

If a parcel arrives damaged, or does not arrive at all, tell us as soon as possible and we will take it up with the courier. How we put it right is set out in our returns and refunds policy.

Questions about a delivery: +91 88866 67286 or +91 62817 98933, or email [email protected]. Quote your order number and we can look it up straight away.